Pass4Test est un site de provider les chances à se former avant le test Certification IT. Il y a de différentes formations ciblées aux tous candidats. C'est plus facile à passer le test avec la formation de Pass4Test. Parmi les qui ont déjà réussi le test, la majorité a fait la préparation avec la Q&A de Pass4Test. Donc c'est pourquoi, Pass4Test a une bonne réputation dansn l'Industrie IT.
Choisir le Pass4Test vous permet non seulement à réussir le test SDI SD0-401, mais encore à enjouir le service en ligne 24h et la mise à jour gratuite pendant un an. Nous allons lancer au premier temps la Q&A SDI SD0-401 plus nouvelle. Si vous ne passez pas le test, votre argent sera tout rendu.
Pass4Test est un bon site qui provide la façon efficace à se former à court terme pour réussir le test SDI SD0-401, c'est un certificat qui peut améliorer le niveau de vie. Les gens avec le Certificat gagent beaucoup plus que les gens sans Certificat SDI SD0-401. Vous aurez une space plus grande à se développer.
Si vous voulez se prouver une compétition et s'enraciner le statut dans l'industrie IT à travers de test Certification SDI SD0-401, c'est obligatoire que vous devez avior les connaissances professionnelles. Mais il demande pas mal de travaux à passer le test Certification SDI SD0-401. Peut-être d'obtenir le Certificat SDI SD0-401 peut promouvoir le tremplin vers l'Industrie IT, mais vous n'avez pas besoin de travailler autant dur à préparer le test. Vous avez un autre choix à faire toutes les choses plus facile : prendre le produit de Pass4Test comme vos matériaux avec qui vous vous pratiquez avant le test réel. La Q&A de Pass4Test est recherchée particulièrement pour le test IT.
Code d'Examen: SD0-401
Nom d'Examen: SDI (Service Desk Foundation Qualification)
Questions et réponses: 118 Q&As
SD0-401 Démo gratuit à télécharger: http://www.pass4test.fr/SD0-401.html
NO.1 What is the best reason for using a standard greeting when answering telephone calls?
A. Using a standard greeting complies with Service Desk standards.
B. Using a standard greeting ensures consistent service.
C. Using a standard greeting makes the customer feel humble.
D. Using a standard greeting prevents individuals developing their own greetings.
Answer: B
SDI SD0-401 examen certification SD0-401 SD0-401 certification SD0-401
NO.2 What is the best way of using silent time effectively?
A. Build a rapport with your customer.
B. Check your e-mail.
C. Identify the best time for your break.
D. Write an e-mail to a colleague.
Answer: A
certification SDI certification SD0-401 SD0-401 examen certification SD0-401 SD0-401
NO.3 Which is a common physical symptom of stress?
A. You are more susceptible to colds.
B. You rarely take lunch breaks.
C. You work longer hours.
D. Your colleagues all seem busy.
Answer: A
SDI examen SD0-401 examen SD0-401 SD0-401
NO.4 What is a best practice for demonstrating personal accountability in your work.?
A. Blame others for mistakes.
B. Never admit that you made a mistake.
C. Perform your duties in a manner that meets with company policy.
D. Work according to your mood.
Answer: C
SDI examen SD0-401 examen SD0-401 SD0-401 examen SD0-401
NO.5 Which of the following techniques is the best one for reducing and eliminating conflict during a call?
A. Match the customer attitude.
B. Refrain from interrupting the customer.
C. Stop using the customer name.
D. Tell the customer you feel sorry for them.
Answer: B
certification SDI SD0-401 SD0-401 examen certification SD0-401 SD0-401 SD0-401 examen
NO.6 What is a best practice to follow when documenting an Incident?
A. Always take a break before you write anything down.
B. Avoid making negative references about the customer in the documentation.
C. Make sure that others know how the customer treated you by documenting the interaction.
D. Use emoticons to communicate the personality of a customer.
Answer: B
SDI SD0-401 SD0-401 examen SD0-401 certification SD0-401 SD0-401 examen
NO.7 What information must be logged for every Incident?
A. A corrected version of the customer description of the Incident.
B. A note aboutthe customer preferred desksidetechnician.
C. Any commitments made to the customer.
D. Your opinion about the customer technical expertise.
Answer: C
SDI SD0-401 certification SD0-401
NO.8 What is a best practice for reducing conflict?
A. Agree with the customer.
B. Interject your opinion into the conversation.
C. Let the customer know that you are in charge.
D. Show the customer respect.
Answer: D
SDI examen SD0-401 examen SD0-401 certification SD0-401
NO.9 Your help desk/Service Desk wishes to become a model for best practice, what is one of the main
sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
certification SDI SD0-401 certification SD0-401 certification SD0-401
NO.10 What is the best description of your role in supporting customers?
A. Avoid confrontation at all costs.
B. Deliver consistent, high quality support.
C. Escalate calls as appropriate.
D. Minimise talk time.
Answer: B
SDI certification SD0-401 SD0-401
NO.11 What type of question will best encourage a customer to talk more about their Incident?
A. Closed questions.
B. Open questions.
C. Technical questions.
D. Personal questions.
Answer: B
SDI SD0-401 examen SD0-401 SD0-401
NO.12 Which statement best describes a good leader?
A. Good leaders demonstrate absolute control over their teams.
B. Good leaders do not need to offer incentives.
C. Good leaders encourage initiative.
D. Good leaders make all the decisions for their staff.
Answer: C
SDI SD0-401 examen certification SD0-401 SD0-401 examen
NO.13 What factor is most important in determining the priority of an Incident?
A. The caller connection to the Service Desk.
B. The caller emotional state.
C. The Incident impact on the business.
D. The Incident impact on the Service Desk.
Answer: C
SDI examen SD0-401 examen SD0-401 examen SD0-401 examen certification SD0-401 certification SD0-401
NO.14 When you have a call that cannot be resolved, what is the last step you will take prior to disengaging
from the customer?
A. Confirm the details provided by the customer.
B. Determine the priority of the Incident.
C. Set the customer expectation for the next contact.
D. Verify the customer eligibility for service.
Answer: C
SDI examen SD0-401 SD0-401 SD0-401 SD0-401 examen
NO.15 What is a benefit of teamwork?
A. Better time management.
B. Higher employee morale.
C. Improved conformity.
D. Increased competition.
Answer: B
certification SDI SD0-401 examen certification SD0-401 SD0-401 SD0-401
Nous sommes clairs que ce soit necessaire d'avoir quelques certificats IT dans cette industrie de plus en plus intense. Le Certificat IT est une bonne examination des connaissances démandées. Dans l'Industrie IT, le test SDI SD0-401 est une bonne examination. Mais c'est difficile à passer le test SDI SD0-401. Pour améliorer le travail dans le future, c'est intélligent de prendre une bonne formation en coûtant un peu d'argent. Vous allez passer le test 100% en utilisant le Pass4Test. Votre argent sera tout rendu si votre test est raté.
没有评论:
发表评论